About me

Hi there and thank you for taking the time to visit my blog! Now that you are here let me tell you a little bit about myself.

My career

I am a Marketing graduate and now work within the field of Learning and Development for an educational charity and visitor attraction based in the South West of England. I love my job and am extremely passionate about the charity I work for and am proud of the amazing work everyone is doing there.

My passions

My passions revolve around people, experiences and learning. The purpose of my blog is to inspire conversations about customer experience and its importance to the long term sustainability of businesses. Along the way I hope to find many examples of excellent customer experience and offer some practical guidance on how to create a consistently exceptional customer experience whilst not jeopardising the businesses future or the wider environment, society or economy.

I am particularly interested in Training and Development, Marketing, Customer Service and Social Media and am particularly interested in how these all come together to form the customer experience.

My other passions include my family, my friends, my dogs, film, music and football.

Join the conversation

Media plays a major part in my own informal learning and I spend a lot of time on social networks finding and sharing interesting information on all of the topics above. Please come and find me by following the links in the left hand menu, or contact me using the link at the top of the page.

The aim of my blog is to share ideas and experiences and without you this isn’t possible, so please get involved in the conversation.