A couple of weeks ago I was reading a great article about “Creating “Freestyle” Customer Service Experiences”. In this article, the author talks about how customer expectations are rising and how customers have come to expect hassle-free service every time. Whilst this is true of a lot of modern service providers, the reality is that there are still a lot of companies who are far from providing “hassle-free service”. For some reason thinking about this reminded me of this story by the brilliant stand-up comedian, John Bishop…
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