What if you broke the rules?

July 12, 2011

My girlfriend and I had a visit to a well known Fried Chicken fast-food chain last week (we know how to spoil ourselves!), and the unthinkable happened: An employee broke the rules and made us very happy customers! After placing our order and deciding not to upgrade to large meals, we had a conversation between [...]

8 comments Read the full article

Your business at its best

June 22, 2011

A little while ago I posted an article about the book ‘Being brilliant’ by Andy Cope. At the end of the article I asked readers to do an exercise from the book and list the five words which typify themselves at their best. I really like this exercise because when you can put your best [...]

3 comments Read the full article

When is it OK to call out a company?

Thumbnail image for When is it OK to call out a company? April 7, 2011

The explosion of social media has put a lot of power in consumers hands. When a customer is unhappy with a product or service they can quite literally tell the world through platforms like Twitter and Facebook. Where previously they may have told tens of people about a negative experience, they can now tell hundreds [...]

16 comments Read the full article

Social media stories

April 3, 2011

Social media has changed my life – this might sound sensationalist but it’s true. OK, so I still have the same family and the same job, but as I said in my last post I have connected with a lot of wonderful people and learned many things that I wouldn’t have if I didn’t use [...]

10 comments Read the full article

Taking online offline

February 21, 2011
Thumbnail image for Taking online offline

I am usually one of the first to say that Twitter is great, and I love building friendships there. I can get to know, and share information with, people on the other side of the world in a way that I have never before been able to. But relationships on Twitter can only go so [...]

6 comments Read the full article

Being brilliant – lessons from the circus

January 17, 2011
Thumbnail image for Being brilliant – lessons from the circus

I am guessing that at some point in your childhood a lot of you spent time dreaming of being in a circus. I know I did. And why not? Clowns spend their time making people laugh, acrobats making people gasp and lion tamers, well, they must get all the girls with their bravery, right? In [...]

11 comments Read the full article

Inception – allowing ideas to be planted

December 20, 2010
Thumbnail image for Inception – allowing ideas to be planted

Inception is the art of planting small ideas into someone’s subconscious mind whilst they are in a dream state, so that those ideas can grow to form stronger ideas or beliefs. This is the plot behind the film Inception, starring Leonardo De Caprio, which is set in a world where technology exists to enter people’s [...]

4 comments Read the full article

Finding your Tinsel

October 27, 2010
Thumbnail image for Finding your Tinsel

I recently had the pleasure of listening to an excellent speaker by the name of Simon Elvin. Simon was talking to myself and some fellow training professionals about engaging an audience during training sessions. After opening the session with a memory game ice-breaker which truly got our attention (and has left me researching memory techniques [...]

0 comments Read the full article

Ohlife of learning

October 11, 2010

As I have posted before, one of the main reasons I use social media (such as Twitter and blogs) is as part of my own personal development. Along with many other people using these platforms, I follow experts in my areas of interest and monitor their blogs in the hope that I can learn from [...]

1 comment Read the full article

When a little effort reaps the rewards!

August 31, 2010

Whilst I was waiting to catch the train home this evening the train conductor who was just about to come on duty struck up a short conversation with me. Half an hour or so later, when the same conductor was checking tickets she recognised me and mentioned that I should buy a weekly ticket, as [...]

0 comments Read the full article

← Previous Entries